



And like people, they have real people's feelings that inform the decisions they make – that includes whether they buy your products or a competitor’s. Content is the atomic particle of all digital marketing.Make your customer the hero of your stories.Marketing is no longer about the stuff that you make, but about the stories, you tell.Imagination is the cheapest resource in the marketer’s toolbox.We need to stop interrupting what people are interested in and be what people are interested in.We must move from numbers keeping score to numbers that drive better actions.If the content is king, then conversion is queen.It’s not just about Big Data it’s about translating that into the truth. We want to know what consumers are looking for, what their values are, and how can we meet their needs.There’s never been a better time to be in advertising, and there’s never been a worse time.Consumers are transforming faster than we are, and if we don’t catch up, we’re in trouble. Innovation needs to be part of your culture.In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.Don’t say anything online that you wouldn’t want to be plastered on a billboard with your face on it.We have the technology, finally, that for the first time in human history allows people to really maintain rich connections with much larger numbers of people.Think about what the user is going to type.It’s hard to find things that won’t sell online.It’s much easier to double your business by doubling your conversion rate than by doubling your traffic.In the time it took you to read this sentence 20m emails have been sent.
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Imagine a world in which every single person on the planet is given free access to the sum of all human knowledge.The best marketing doesn’t feel like marketing.Great marketers think in terms of growth frameworks. Mediocre marketers think in terms of campaigns.
